FAQ’s

Seat Purchase

Seats can be purchased at the time of booking, or they can be added after a reservation has been made via the Manage Booking online. There are seats at no cost that can be selected during the booking process as well as during the check-in window.

Emergency Exit Seat

The emergency exit seats may be available to Passengers who are

• Able bodied and willing;
• Aged 15 years or more on date of travel;
• Not pregnant;
• Not suffering from temporary illness which affects their mobility in any way whatsoever;
• Capable of :
  (a) Locating the emergency exit
  (b) Recognizing the emergency exit opening mechanism,
  (c) Comprehending the instructions for operating the emergency exit,
  (d) Following oral directions and hand signals given by a crew member;
  
• Not travelling with infant.

Infant Seat

• Infants under 2 years of age on the date of travel must be seated on an accompanying adult’s lap.
• Infants older than 2 years must be booked in their own seats
• Adults must be 18 years or above to carry an infant.
• Adults with infants will not be allowed to sit in an emergency exit row.

Note: Only 2 infants can be accommodated per row, limited to 1 infant on either side.

For safe travel, we have a few requirements for our Passengers who are expecting mothers. We understand that pregnancy is not a medical condition unless there are known medical complications which can endanger the life of mother or the child. However we request you to avoid travelling after 28th week of pregnancy. “TEZ JET LLC” does not accept carriage of passengers with complicated pregnancy.

• 0 - 28 weeks: Fit to fly and MEDIF form is not required
• 28 - 36 weeks: “Fit to Fly” certificate (Annexure -1) has to be approved by a doctor with aviation medicine experience.
• Beyond 36th weeks: “TEZ JET LLC” does not accept carriage of pregnant passenger.

The ‘fit to fly’ certificate should include the following details:

• a) Weeks of pregnancy
• b) Expected date of delivery
• c) Complications if present
• d) Fitness of travel

Children above the age of two (2) years and below the age of twelve (12) years are regarded as minors. “TEZ JET LLC” requires children between the ages of two (2) and five (12) to be accompanied by a companion aged eighteen (18) years or more.

For ease of flying under the “Unaccompanied Minor”, we have certain requirements for which our passengers should follow:

At Departure:

• a) Please contact our reservation counter at the airport at least three (3) hours prior to departure.
• b) As a parent/guardian, you will be required to fill a form – Unaccompanied Minor. This form sets out the details of the parent/guardian receiving the child at the arrival airport. A copy of the signed form will be handed over to you.
• c) Please carry a valid photo-ID and proof of age for the unaccompanied minor at the time of check-in.
• d) “TEZ JET LLC” team member will take the child to the aircraft where our cabin crew will then look after them.
• e) The parent/guardian has to remain at the airport until the flight has departed.

On Board:

• During the flight our cabin crew will keep an eye on the child and will ensure they have everything they need.
• Meal and a beverage may not be included and may have to be purchased separately. Guardian/ Parent must declare in the unaccompanied minor form if the child is allergic to any particular food or beverage.
• Note: Please inform us if the child needs to be given any particular medication during the duration of the flight.

Transit/Transfer:

• If the stopover at transfer station is less than four (4) hours and if the child’s entire journey is booked on “TEZ JET LLC”, we shall be able to accept the child under Unaccompanied Minor.
• If the stopover at a transfer station is more than four (4) hours and/or involves a night halt and/or involves a transfer to another airline except “TEZ JET LLC”, we shall not be able to accept the child under Unaccompanied Minor.

Upon arrival:

• When the flight arrives, “TEZ JET LLC” arrival team member will accompany and assist the child through the airport’s arrival process.
• The nominee must be present / available at the arrival hall at least thirty (30) minutes prior to arrival of the flight to receive the child. If you are not allowed in the arrival hall, “TEZ JET LLC” staff will accompany the child outside the arrival hall.
• On arrival, custody of the unaccompanied minor will be handed over ONLY to the person nominated in the UNMR form. Person receiving UNMR must present original government approved photo ID.